If you're having trouble with pairing in the app (you see a yellow "Oops!" screen), please try the following:
Make sure you're in pairing mode
When in pairing mode, a blue LED will flash in the inner corner of the front frames.
To enter pairing mode, tap and hold the touch panel for 8 seconds until you hear the pairing prompt "Double-tap to enter pairing mode". Double-tap at the same spot, and the glasses will say "I'm ready to pair". A blue LED will begin to flash. Only then should you tap the "Connect" button in the app. A full video tutorial is here.
To re-enter pairing mode if the blue light is already flashing, fully fold the legs and wait for 3-5 seconds, then unfold the legs. This will reset the glasses, and you can re-enter pairing mode again.
Make sure you're not already paired to Vue Sensors
Go to your phone's Settings, and tap on Bluetooth. Make sure that Vue Sensors is not in your list of paired or connected devices. If so, tap the (i) information icon and unpair Vue Sensors.
(Note: connection to Vue Sensors is managed by the app on Android, and by the phone on iOS; you don't need to pair to it manually)
Resetting your Glasses
Sometimes, the Bluetooth signal on the glasses may be on power-saving mode if it hasn't been connected for a long time. We recommend resetting your glasses if the Vue app can't find your glasses.
To do this, place the glasses inside the case. Make sure you follow our charging guide here to ensure the glasses are properly seated inside the case.
Find the small reset pin next to the USB-C charging port on the case. Insert a pin into the hole and press for 5 seconds. The charging port should flash red. See the video below for reference.
Once the reset is complete, try the pairing steps on the app again.
Due to the sheer number of Android devices and models, the pairing process may not be as smooth on certain Android models. We recommend doing the following if all of the above steps fail:
1. Kill the app from the background
2. Clear the app's cache (steps vary depending on phone, but the general step is to go to your phone's Settings > Apps > select the Vue app > Clear Cache)
3. Turn Bluetooth off, then on again
4. Restart the app
You may need to repeat the above steps a few times for your phone to fully flush its Bluetooth cache and find Vue properly.