Get help with your Vue.
Frames & Lenses
Orders & Shipping
Setting up your glasses
- Pairing Tutorial Video
- Where are the apps?
- Charging your glasses
- Double-tap practice
- Navigating the Vue app
- App Setup (iOS)
- Mobile app, OS, and phone information
- How long will the battery last?
- Are they water proof?
- Is there sound leakage?
- How well does bone conduction work?
FramesSee All Articles
- Do your photochromic lenses also filter blue light?
- Swapping Lenses/Optician's Guide
- Can I order multiple/spare/replacement lenses?
- Can I get lenses fitted elsewhere?
- Can you make my prescription?
- I need to change my prescription
Pairing & Bluetooth
- Can't pair in the app
- Bluetooth disconnecting
- "Cannot pair due to incorrect PIN" error
- Can't pair to Vue Audio
Touch ControlSee All Articles
- Glasses don't fit into the charging case
- Charging case isn't being charged
- Case doesn't charge glasses
- There is no sound on one side
- The audio doesn't sound right
- Audio volume suddenly became quiet / low
- Changing volume in app not working
- Notifications LED doesn't blink
- Why are location permissions needed on Android?
- Can't get past the profile setup page